Frequently asked questions

Supported living is a type of accommodation that helps adults live as independently as possible while receiving tailored support. You'll have your own tenancy and private space, with staff available to assist with daily tasks, personal care, managing your health, and building life skills. It's designed for people aged 18-65 who may need some extra help but want to maintain their independence.

Our services are available to adults aged 18-65 who have been assessed as needing supported living by their local authority or health trust. This typically includes people with learning disabilities, mental health conditions, autism, physical disabilities, or other support needs. You'll need a referral from social services, a community mental health team, or another relevant professional.

The application process typically starts with a referral from your social worker, care coordinator, or healthcare professional. They will contact us with your details and support needs. We'll then arrange an initial assessment to understand your requirements and determine if we can meet your needs. If suitable, we'll invite you for a visit to see the accommodation and meet the team before making any decisions together.

The assessment is a friendly conversation to understand your needs, preferences, and goals. We'll discuss your current situation, what support you need, your interests and aspirations, and any health or safety considerations. You can have a family member, advocate, or support worker with you. It's also your chance to ask us questions and decide if our service feels right for you.

Funding for supported living is usually covered through a combination of Housing Benefit (for rent), and care funding from your local authority or NHS (for support hours). Most residents don't pay directly for their support as it's funded through their care package. You may contribute towards rent if your income exceeds certain thresholds, and you'll typically manage your own money for food, personal items, and activities.

Supported living is typically a long-term arrangement—you can stay for as long as the service meets your needs and you're happy here. There's no set time limit. Some people may eventually move on to more independent living, while others make it their permanent home. We work with you to support whatever path is right for your future.

Support is tailored to your individual needs and can include help with personal care, medication management, cooking and meal preparation, cleaning and laundry, budgeting and finances, attending appointments, accessing education or employment, building social connections, and developing independence skills. Your support plan is created with you through discovery and assessment. Before you move in, we listen to your views, your wishes, and even the small things that make your day better along with your family and your current care team.

Your room or flat will be furnished with the basics, but we encourage you to bring personal items that make it feel like home such as photos, decorations, bedding, and any special items that are important to you. You'll also need your personal documents (ID, benefit letters, GP details), any prescribed medications, and clothing. We'll give you a full list before you move in.

Yes! In supported living, you have your own tenancy which means you have the same rights as any tenant. You can come and go as you please, have visitors, and make your own choices about your daily life. We encourage independence and community involvement. Any house rules that exist are agreed upon with all residents to ensure everyone's comfort and safety.

Staffing levels depend on the type of service and the needs of residents. Some of our properties have staff on-site 24 hours a day, while others have support during specific hours with an on-call service overnight. During your assessment, we'll explain exactly what staffing is available at the property that suits your needs.